Return Policy

Order Cancellation
Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.

Cancellation Policy

-Unpaid order will not be processed. If you do not need it, please simply ignore it.

-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.( But we need to subtract the 7% PayPal fee + Website transaction fee )

-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.

-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.

-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

-Once your order has been shipped,it can no longer be cancelled.

Sizing or Fitting Issues

Our dress size is true to our size chart,So please double check our size chart and make sure the size fit. We also offer custom size, not extra cost.

As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, the mistake on size and measurements are very rare.

Exchange

1.contact us within 7 days after you receive the items. 

2.We will send new dress once we received the item you returned.

3.You need to pay the return shipping fee and the shipping fee of new dress.

Return

All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get payment back!If it is because of your reasons, you need to take some responsibility.Hope you can understand.

For custom and plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For standard size dress in picture color,Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size.

For accessories, we do not accept return. Please note accessories are final sale.

We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.

Please carefully follow our guide: 

1. Contact us within 2 days after you receive the items. 

2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. 

 

3.If you return it, please see it:

1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.

2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.

3). Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.

4). The shipping method that we used for u then when u ship it back you must use the same one. If we ship the dress to you by DHL/UPS then you need to use this one too.

Customers need to know :

All of the dresses don't come "on the shelf"(Our Dresses are all custom-made). We strongly recommend you to select "Custom Made" to ensure the dress will fit you when it arrives.

The custom-size dresses don't accept return.

If you have any other question about the dress, you can ask me at your time.

My Email : simplepromdress@outlook.com

Thank you
Jane